Frequently Asked Questions
Can we collaborate on on custom designs?
Not yet! This is something that we are working towards. Building relationships and working with other artists is a driving force behind what we are trying to achieve with VANTA.
How do I hear about new products and releases?
Head over to our Instagram and hit follow. We will be giving you the lowdown on everything that is VANTA via stories and posts.
Can I commission one-off pieces from you?
Soon! We are in the process of establishing design and manufacturing processes that will allow us to do smaller scale or one-off pieces. Keep an eye on this page to keep updated on this!
Will you feature pictures of my home with your products in it?
Yes! We love nothing more than to see VANTA in your homes! If you would like to send us pictures, we will repost or re-share them via social media!
Shipping Policy
We ship Australia wide!
Sorry international shipping is not currently available.
Goods are generally shipped within 2 business days with freight insurance. You will receive via email, a tracking number once the freight has been picked up. Time for delivery to your door is usually 3-10 business days from date of purchase. Please understand that there may be delays due to the impacts of COVID. Unfortunately we are unable to ship larger items to PO boxes.
Our Return Policy
Faulty, Missing, or Damaged goods
VANTA is more than happy to help with a refund or exchange (stock permitting) any faulty or missing items from your order.
If you need to make use of this policy, please contact us here. We will aim to reply to you and begin the return process within 2 business days. Once we have received the return, we will process a refund or replacement item the day of receipt or the next business day.
Order Cancellations
If cancellation request is received before items have shipped, orders will be cancelled at no cost to you. If the order has shipped, all you need to do is pay a return to sender fee.